| Frequently Asked Questions (FAQ) |
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| Can an average consumer purchase from our company? |
| What is the Pinellas Technology & Business Innovation Exchange? |
| Can an average consumer pickup a ladder at the pickup locations? |
| What is the average freight cost? |
| Why are some ladders shipped UPS and some are shipped freight? |
| Is there a shipping fee when picking up a ladder at the pickup location? |
| Is there a fee for returning a ladder to one of the pickup locations? |
| Is there an additional shipping charge going international? |
| Do we offer expedited shipping and is there an additional charge? |
| Do we offer volume pricing? |
| Where are we located? |
| Will we take Purchase Orders? |
| In most cases purchase orders are accepted, however, we do reserve the right to refuse a purchase order from any company. Please be sure to include any terms and conditions your company has regarding its PO’s as we will need to have that on file to execu |
| Why would someone choose Fiberglass verses Aluminum? |
| Is there sales tax on purchases? |
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Can an average consumer purchase from our company?
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Absolutely, as a master distributor for Werner ladders we have the ability to sell to both the professional tradesman as well as the average homeowner.
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What is the Pinellas Technology & Business Innovation Exchange?
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The Pienalls Technology & Business Exchange ia unique opportunity for Pinellas and Tampa Bay-area businesses to meet with U.S. Department of Defense contractors, subcontractors and vendors. American Contractor Supply is proud to announce their participation for the second straight year. |
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Can an average consumer pickup a ladder at the pickup locations?
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We can arrange for anyone to pick up at the pickup locations, you would have to place your order with us and then we can arrange for you to pickup your ladder at one of the pickup locations as long as they have the ladder in stock.
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What is the average freight cost?
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Usually shipping to a business address is roughly $95.00 and shipping to a residential address is roughly $150.00, if a ladder has to be shipped via freight.
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Why are some ladders shipped UPS and some are shipped freight?
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Larger ladders have to be shipped via a freight carrier due to the size therefore there is a higher cost for freight. Standard Ladder that are 6’ or less may be shipped UPS. Our website will automatically determine whether your order is best shipped via UPS or Freight.
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Is there a shipping fee when picking up a ladder at the pickup location?
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No, there is no shipping charge when picking up your ladder from a pickup location. |
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Is there a fee for returning a ladder to one of the pickup locations?
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There will be a 15% restocking fee deducted from your refund for returning your item to a pickup location.
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Is there an additional shipping charge going international?
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Yes, there is an additional shipping charge if shipped outside the continental US, please call 866-393-7637 for a shipping quote.
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Do we offer expedited shipping and is there an additional charge?
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We can offer expedited shipping for an additional charge, please call 866-393-7637 for an expedited shipping quote.
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Do we offer volume pricing?
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We can offer you a discount for ordering a quantity of ladders please call 866-393-7637 for special quantity pricing.
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Where are we located?
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We have several branches throughout the state of Florida, however the e-commerce branch is located in our corporate headquarters in Clearwater, Florida. We ship worldwide using FedEx, UPS, and other freight carriers for larger products.
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Will we take Purchase Orders?
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In most cases purchase orders are accepted, however, we do reserve the right to refuse a purchase order from any company. Please be sure to include any terms and conditions your company has regarding its PO’s as we will need to have that on file to execute the transaction. |
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In most cases purchase orders are accepted, however, we do reserve the right to refuse a purchase order from any company. Please be sure to include any terms and conditions your company has regarding its PO’s as we will need to have that on file to execu
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Yes, credit accounts can be setup, we require some information before establishing the account and may require a credit card payment of some portion of your initial order, depending on size. Please email call 1-866-393-7637 and someone can assist you in setting up your account. |
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Why would someone choose Fiberglass verses Aluminum?
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Fiberglass is non-conductive; therefore electrical current does not pass through the ladder.
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Is there sales tax on purchases?
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On sales inside the state of Florida you there is sales tax. Sales outside the state of Florida there is no sales tax.
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| Return to the Customer Service page. |
